Frequently asked questions

Do you offer finance?


We can offer finance on most of our vehicles through Close Brothers Motor Finance. Please see our finance page for details




Do you take part exchange?


We will consider taking your car as a trade-in against your new EV. We don’t sell petrol, diesel or hybrid vehicles, so if you do trade one in, we will pass it on to another dealer, or sell it at auction. If you would like to trade in a fully electric car then we will hopefully retail it ourselves, depending on the condition.




Can I buy online and have my car delivered?


If we have an EV you are interested in, but you can’t come and view it, that’s OK, just contact us and we can send you detailed photographs and videos of the vehicle to help with your decision. If you are happy with the vehicle you have chosen and would like to make a purchase we can then arrange payment and delivery. If upon delivery the vehicle is not as described, we will take it away and refund you in full.




What warranty do you offer?


Electric Vehicles usually have two warranties. An EV System warranty for the Electric Vehicle System (Battery, Motor, Charger etc.), and a seperate Basic Vehicle Warranty for the parts and components not covered in the EV System Warranty. For your peace of mind, all the EV’s we sell at We Are EV are covered under the manufacturer’s EV System Warranty for a minimum of 12 months. We also provide a 3 month Basic Vehicle Warranty if the vehicle we sell is outside of the manufacturer’s Basic Vehicle Warranty. Please see our Warranty Terms and Conditions for more details.




I don’t have anywhere to charge the car at home. What can I do?


There are many public and workplace charging points available if you can’t charge up at home. Take a look at our charging page for more details. There are thousands of public charging points available now, with more being installed every day. Also many workplaces have charging points or are installing them soon so check with where you work as there might some you can use there.




What is the range of an electric car?


Simply put, the bigger the battery, the bigger the range. Just like in a petrol or diesel vehicle, the bigger the fuel tank the bigger the range. A 41kWh battery in a Renault Zoe has nearly double the range of the 22kWh model. The range of an electric car is a bit like MPG. It very much depends on how you drive it. The main difference is that if you are doing a lot of town driving you will get more miles from the battery than if you were driving on the motorway at a constant 70mph. This is in the opposite of how range or MPG in a petrol or diesel car works, and is down to the effect of regenerative braking, or ‘Regen’ for short. Regen is where you lift off the accelerator and the motion of the car is now turning the wheels rather than using power from the battery (it feels a bit like engine braking in a petrol or diesel). What happens when you do this, is the electric motor turns into a generator and charges the battery. So in stop start traffic you are frequently putting charge back into the battery, hence the bigger range if driving in town.




Why should I buy an EV from We Are EV?


We are genuine electric vehicle specialists and enthusiasts. We have been in and around electric cars and vans since 2012, which seems like a long time ago when you look at how many EV’s there are out there now! We are from an electrical and a I.T background, rather than traditional motor traders, and we aim to offer our customers the complete Electric Vehicle service. Our electrical and I.T experience has given us an extensive knowledge of how Electric Vehicles, Charging Points and Charging Networks work. We believe that a lot of car dealers, main franchises included, are not equipped with the knowledge and expertise to advise customers correctly on the technical aspects of electric vehicles and charging. They also still have petrol and diesel cars to sell, so they are not entirely focussed on electric vehicles. This is where We Are EV come in. We only do fully electric vehicles*, no petrols, no diesels and no hybrids. We are entirely focussed on offering the complete package when it comes to electric cars and charging. We aim to use our knowledge and expertise to make your purchase of an EV, and ownership thereafter, a very enjoyable experience. *(...and some BMW i3 range extenders!)




How much does it cost to charge an electric car?


The size of the battery pack in an electric car is given in kWh (kilowatt hours). This is the amount of electricity it can store. A kWh is the same unit as on your electricity meter at home. Here’s a few examples of how to work out the approximate cost: Nissan Leaf - Battery Size: 24kWh. Electricity cost per kWh: 15p 24kWh x £0.15 = £3.60 Renault Zoe 22kWh. Electricity cost per kWh: 10p (night rate). 22kWh x £0.10 = £2.20 BMW i3 94Ah (33kWh). Electricity cost per kWh: 30p (service station rapid charger price) 33kWh x £0.30 = £9.90 Take a look at this useful charging cost calculator on the Zap-Map site: https://www.zap-map.com/tools/home-charging-calculator/




How long does it take to charge an electric car?


The time it takes to charge depends on a coupe of things. The type of charging point you are using and what car you are charging. There are a few different ways to charge an electric car and not all cars charge up at the same rate. The three types of charging you will come across are: Slow (Mode 2) - Charging using a standard 13A socket. The charging rate is limited to 2.3kW. This kind of charging will typically give you around 10 miles of range for every hour charging. Fast (Mode 3) - Charging using a dedicated EV Charging Point. The charging rate is either 3.7kW or 7.4kW. This kind of charging will give you around 15 miles of range per hour (3.7kW) or 30 miles of range per hour (7.4kW). Some cars are also able to charge at 11kW and 22kW with a suitable charging point. These charging rates give around 45 miles of range per hour (11kW) and 90 miles of range per hour (22kW). Rapid - Charging using a Rapid Charging Point. The charging rate is either 43kW A/C or 50kW D/C. This kind of charging will give you around 90 miles of range in half an hour. There are faster charging points in development but the above examples are the most common at the moment. Check out this useful charging time calculator by @tomkiss: https://leccy.net




How do I charge an electric car?


Ideally with a dedicated Electric Vehicle Charging Point. Please have a look at our Charging page for more details.





We Are EV Group Ltd is authorised and regulated by the Financial Conduct Authority - Firm Reference number: 810709

We are a broker and not a lender. If you are not completely satisfied with the service you have received, you have the right to refer your complaint to the Financial Ombudsman Service. Registered office: Brook Cottage, Main Road, Easter Compton, BS35 5RH  © 2018-2020 We are EV Group Ltd. E&OE.